Department: Project Operation
Function:
• Oversee daily operations, manage teams, ensure service quality, and optimize revenue.
• Leadership, organizational skills, and market insight
Key Responsibilities:
- Customer Service: Ensure customer satisfaction, resolve complaints, and maintain 4-star quality standards.
- Operational Management: Supervise front desk, housekeeping, maintenance, and security activities.
- Human Resources Management: Recruit, train, and supervise staff while creating effective work schedules.
- Revenue & Financial Management: Manage budgets, pricing strategies, and revenue optimization.
- Marketing & Development: Build partnerships and manage online presence.
- Safety & Compliance: Ensure compliance with legal requirements and health safety standards.
Requirements:
Qualification:
- Bachelor Degree in Hospitality Management or related majors.
- At least 3-5 years of experience in hotel or serviced apartment management, preferably at a 4-star property.
Skill:
- Leadership, communication skill efficiently in both Vietnamese and English.
- Revenue management, and proficiency in hotel management software.
- Strong analytical and statistical skills with a keen sensitivity to service and business operations.
Language: Fluent in Vietnamese and proficient writing and speaking in English.